2.3.1.2 Create Customer Contact

Reference: Manage Severance Process Model - Page 3 for the business process diagram associated with this activity.

Group: Severance Event Activator

Actor/Role: CC&B

Description: CC&B creates Customer Contact This event creates a Customer Contact. If configured, the Customer Contact can initiate a letter to the Customer. Refer to 3.4.1.1 Manage Customer Contacts for details.

Process Names

•	SET Severance Event Trigger

Entities to Configure

•	Severance Process Template

•	Severance Event Type

•	Customer Contact Class

•	Customer Contact Type

•	Letter Templates

Available Algorithms

•	LTEX-SEV (LTEX-SEV)- Create severance event letter extract records.